Logs

What are Logs?

Logs are a chronological history of all events and actions that occur on the platform. They serve as a crucial tool for auditing, security, and technical diagnostics.

⚙️ System Logs

A detailed record of activity for auditing and diagnostic purposes.

📝 Purpose and Types of Logs

Logs are fundamental to the platform's operation and security. Different types of events are captured to serve various purposes:

• Access Logs: These document login attempts (successful and failed), logouts, and the IP address from which the connection is made. They are vital for detecting unauthorized access attempts.
• Audit Logs (Changes): These keep a history of important actions taken by users, such as the creation, modification, or deletion of critical data (e.g., changing a permission, adding a user, etc.). They answer the question: "Who did what, and when?".
• Error Logs: These capture any failures or unexpected application behavior. They are the primary tool for the technical team to diagnose and resolve issues quickly.

🗳️ Access and Information Sensitivity

Access to this information is strictly controlled due to the sensitive nature of the data it contains.

Logs serve to document activities that occur within the site, such as access, errors, or changes made. Their purpose is to provide a history that facilitates monitoring, fault diagnosis, security, and technical decision-making. Due to its high sensitivity, the visibility of this information is subject to prior authorization from administrators and is not predetermined for any role.

Strictly Controlled Access

Access to logs is not a standard feature. It is granted only on a case-by-case basis, with a valid justification and after explicit approval from Elenix administration. No user role has access to this view by default.

This section displays a list of the activities carried out on the platform.

Process for Requesting Access

If you need to access the logs for auditing purposes or to investigate an incident, you must follow this process:

1. Identify the Need: Be clear about what information you need to consult, the time period (dates and times), and the reason for the request.
2. Make a Formal Request: Contact the Elenix support team or your designated account manager.
3. Provide Justification: You will need to explain the reason for your request in detail. For example: "We need to review the access logs for the user example@company.com between May 10th and 11th to investigate possible anomalous activity."
4. Review and Delivery: The Elenix team will evaluate the request. If approved, you will be provided with a secure extract of the requested logs. Direct access to the logging tool is not granted.